****Phone Lines Down 30/08/2022 31/08/2022****

01/09/2022 UPDATE: We are back to receiving alls normally but see separate news item for full details

We are very sorry that our phones are not working.  The BT Openreach engineer installing our new system for Surgery Connect on Friday broke our existing system.   They have failed to repair it still and are on strike.  We are chasing them.  We are working with our existing phone provider to redirect all incoming calls to a single mobile (through our usual number) – this will be manned constantly.

To get help you have the following options:

  1. If you can please log your request for help through PATCH’s – please provide plenty of detail to the 4 questions it asks as this will allow us to help you sooner.
  2. We should have a single phone line working by 10.30am 30/08/2022 – if you can’t use PATCH’s please call but be prepared for a long wait.
  3. Please come to the surgery in person and our receptionists will book you an appropriate appointment.
  4. For medication repeats/issues please email the prescription email address: parkmedicalcentrew6.prescriptions@nhs.net

Apologies again for the inconvenience and stress this is causing everyone.  Thank you for your patience.

Dr Robert McLaren, on behalf of all the team at Park Medical Centre