You can get up to date local information about Covid vaccination from our Primary Care Network website here. The main local vaccination site is at the Novotel Hammersmith.
You can book a vaccine appointment by clicking here.
You can get PROOF OF VACCINATION by clicking here and following the instructions.
The practice remains open Monday to Friday. You can contact us three different ways:
Call us
We run a same day appointment system. When you call to book an appointment you will be offered an appointment for that day. Those appointments are offered on a first come first serve basis. Once we have run out of appointments for the day, we will ask you to call us back the following morning, unless it is an emergency. For routine appointments you can use our online consultation tool – PATCHS and one of our GPs will get back to you. For instances where a face-to-face appointment is required a member of our reception team will contact you to pre-book this.
Nurse and blood test appointments can be booked in advance when you call in. Book test appointments can only be booked if a GP has advised you to have a blood test.
Online Consultation Tool – PATCHS
This is the best way to book a routine appointment at a time that is convenient to you. You will need to register for an account the first time you use it. This can be done by completing the short PATCHS registration form, alternatively if you have the NHS App, you can use it to log in. PATCHS will ask you some simple questions about your concern(s), which will allow us to book the most appropriate appointment for you. These requests are reviewed by one of our GPs on a daily basis.
You can also use this for administrative requests such a sick note, private referral, medical reports/letters etc.
Walk in
If you have a general question, you can pop in. Please note that we may not be able to book an appointment on the spot if you walk in, as these are booked on a first come first serve basis. If you need an appointment, please call us or use PATCHS.
Please note we do not book appointments via email.
With the recent progress in the vaccine programme and large reduction in Covid hospital admissions, from 1 May we have started a process of moving back towards predominantly face-to-face appointments. Initially, though, this transition will be gradual whilst social distancing regulations in GP practices remain in force.
Across our Primary Care Network, we surveyed all adult patients in April and received 900 responses. This clearly showed that all three methods of access described above are popular and we intend to ensure that all three remain open so that patients can use their personal preference.
Please remember that the surgery remains very busy. In addition to high levels of daily demand:
- We must “catch up” with all the patients with a long-term condition who need monitoring
- Other parts of the NHS are under great strain which means there is more admin for us chasing up referrals and other clinical matters for our patients
Until the regulations around NHS infection control for GP surgeries are updated, we will still mainly carry out new problem consultations by phone first. The doctors already call patients in for a face to face when they need to be seen, and this will continue. For some patients phone and video consultations are difficult and we will try and skip the phone consultation in these cases where we can. Face to face consultations are preferred by a lot of patients, but not all. They are also more effective from the doctor’s point of view, but some conditions can be dealt with just as well on the phone, saving a trip to the surgery.
Ultimately, we will be led by our patients, in the context of infection control and social distancing requirements. That way we can maximise effectiveness, convenience, and safety.
