We operate an advance booking system for routine appointments. These appointments are available up to three weeks in advance. A number of appointments are reserved to be booked 24 hours in advance only.
We also have a number of routine appointments available that can be booked online. You will need to be registered to use this service by bringing photo ID to the surgery.
Urgent Care Appointments
A number of appointments each morning and afternoon are set aside for urgent care. We ask patients to use their judgement to decide if an urgent care appointment is required. The reception staff will take the patient’s name, phone number and a brief summary of the illness. A doctor will telephone the patient and if necessary ask them to attend the surgery. Very ill patients will always be offered an urgent care appointment with a doctor on the day they contact the practice but might sometimes have to wait until other patients have been seen.
Please inform reception if you suspect you have an infectious disease, as this will enable us to arrange isolation for you during your visit to protect you and other susceptible patients.
Non Urgent Queries
We appreciate that doctors are sometimes quite hard to get hold of and it is not fair to other patients to interrupt them when they are in surgery. If they are out of the building, on home visits or attending meetings we will get a doctor to call you back.
There is always a doctor on call in the surgery and they can give out results and deal with any immediate queries. We appreciate though that a patient may want to speak to a particular doctor and we have a system for meeting this need.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. A receptionist may ask you about your illness in order to allocate to the appropriate clinician.
If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in.
If communicating in English is a problem, bring a friend or family member to translate for you if possible. Please let us know if you need a translator when you book your appointment and we will try to arrange one.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.